Terms of Service
Last updated: April 22, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Coach," "Client," or "Tenant Admin") and EliteCoach AI, LLC ("EliteCoach AI," "we," "our," or "us") governing your access to and use of the EliteCoach AI platform and services available at https://elitecoach.bz (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
2. Description of Service
EliteCoach AI is a multi-tenant SaaS platform that enables fitness and health coaches to manage their coaching businesses. The Service includes:
- Client management and communication tools
- AI-powered workout and meal plan generation
- Check-in and progress tracking systems
- Bloodwork and health data analysis tools
- FlowForge™ automation engine
- EliteRec™ video recording and delivery system
- Payment processing via Stripe
- Wearable device integrations
- Analytics and business intelligence dashboards
3. Eligibility and Account Registration
3.1 Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
3.2 Account Registration
To access the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
3.3 Tenant Accounts
Coaching businesses ("Tenants") operate isolated workspaces within the platform. The Tenant Admin is responsible for all activity within their workspace, including the actions of coaches and clients they add to the platform.
4. Subscription Plans and Billing
4.1 Subscription Plans
The Service is offered on a subscription basis with the following tiers:
- Starter ($97/month): Up to 10 clients, core features
- Pro ($197/month): Up to 50 clients, advanced AI features
- Elite ($347/month): Up to 150 clients, all features including FlowForge™
- Empire ($697/month): Unlimited clients, white-label, priority support
Plan features and limits are subject to change with 30 days' notice to existing subscribers.
4.2 Billing and Payment
Subscriptions are billed monthly or annually in advance. All payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel.
4.3 Free Trial
We may offer free trials at our discretion. At the end of a free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
4.4 Refund Policy
Subscriptions are non-refundable except as required by applicable law or as described in our Refund Policy. If you cancel, you retain access to the Service until the end of your current billing period.
4.5 Price Changes
We reserve the right to change subscription prices. We will provide at least 30 days' notice of price changes to existing subscribers. Founding members who joined before the first price increase are subject to our Price Lock guarantee as described in our marketing materials.
5. Acceptable Use Policy
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
- Use the Service in any way that violates applicable federal, state, local, or international laws
- Transmit any unsolicited or unauthorized advertising or promotional material
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
- Use the Service to store or transmit malicious code, viruses, or harmful data
- Attempt to gain unauthorized access to any portion of the Service or its related systems
- Scrape, crawl, or use automated means to access the Service without our express written permission
- Use the Service to provide coaching services that you are not qualified or licensed to provide
- Share login credentials or allow unauthorized third parties to access your account
6. Health and Fitness Disclaimer
IMPORTANT: EliteCoach AI is a software platform, not a medical provider.
The Service provides tools for coaches to manage their coaching businesses and for clients to track their fitness journeys. The Service does NOT:
- Provide medical advice, diagnosis, or treatment
- Replace consultation with licensed medical professionals
- Guarantee any specific fitness or health outcomes
Coaches using the platform are solely responsible for:
- Ensuring they hold appropriate certifications and licenses for the services they provide
- The accuracy and appropriateness of programs and advice they provide to clients
- Obtaining appropriate informed consent and waivers from their clients
- Complying with all applicable professional standards and regulations
Clients should consult with a qualified healthcare provider before starting any new fitness or nutrition program. The AI-generated content (workout plans, meal plans, bloodwork analysis) is for informational purposes only and does not constitute medical advice.
7. Intellectual Property
7.1 Our Intellectual Property
The Service and its original content, features, and functionality are owned by EliteCoach AI, LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes our proprietary brands: EliteCoach AI™, FlowForge™, and EliteRec™.
7.2 Your Content
You retain ownership of all content you submit to the Service ("User Content"), including client data, programs, and coaching materials. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely to provide and improve the Service.
7.3 AI-Generated Content
Content generated by our AI tools (workout plans, meal plans, check-in analyses, etc.) is provided as a tool to assist coaches. You may use AI-generated content within the Service for your coaching business. We do not claim ownership of AI-generated content created using your inputs.
7.4 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.
8. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.
As a Tenant Admin or Coach, you are a "data controller" for your clients' personal data. You are responsible for:
- Obtaining appropriate consent from clients to collect and process their data
- Providing clients with your own privacy notice
- Complying with applicable data protection laws (GDPR, CCPA, HIPAA if applicable)
- Responding to client data rights requests
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- EliteCoach AI, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM
- WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
10. Indemnification
You agree to defend, indemnify, and hold harmless EliteCoach AI, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms
- Your User Content
- Your use of the Service
- Your coaching services provided to clients through the platform
- Your violation of any third party's rights
11. Termination
11.1 Termination by You
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
11.2 Termination by Us
We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
11.3 Effect of Termination
Upon termination, we will retain your data for 90 days to allow for data export. After 90 days, your data will be permanently deleted. You are responsible for exporting any data you wish to retain before termination.
12. Dispute Resolution
12.1 Informal Resolution
Before filing a formal dispute, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.
12.2 Binding Arbitration
If informal resolution fails, any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive relief in court for intellectual property infringement.
12.3 Class Action Waiver
YOU AND ELITECOACH AI, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
12.4 Governing Law
These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
- Posting the updated Terms on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a banner within the Service
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.
14. General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and EliteCoach AI, LLC regarding the Service.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
- Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
- Force Majeure: We will not be liable for any failure to perform due to circumstances beyond our reasonable control.
15. Contact Information
For questions about these Terms of Service, please contact us: